Privacy policy


This Privacy Policy outlines how Aradah Atelier (“Aradah”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you visit or shop at www.aradah.com (the “Site”).

By using our Site, you agree to the practices outlined below. We may update this Privacy Policy from time to time. Your continued use of the Site after changes indicates acceptance of the updated terms.

1. Information We Collect

  • Personally Identifiable Information (PII): Name, address, email, phone number; payment details (via secure gateways); measurements for custom orders.
  • Technical & Usage Data: IP address, browser type, device info, session details, page views, interactions.
  • Communication & Marketing Preferences: Emails, WhatsApp, Instagram, or live chat; opt-in status for promotions.

Note: We do not knowingly collect data from individuals under 18. If discovered, such information will be deleted promptly.

2. Purpose of Data Collection

  • Fulfill and process your orders
  • Respond to inquiries or service requests
  • Improve your experience on our Site
  • Comply with legal and financial obligations
  • Send promotional content only with your consent

3. Legal Basis for Processing

  • Your consent (e.g., for marketing)
  • Fulfillment of a contract (e.g., orders)
  • Legal obligations (e.g., tax reporting)
  • Our legitimate interest in operating safely and effectively

4. Data Security & Storage

Your data is stored on Shopify Inc. infrastructure, which provides:

  • SSL encryption for secure browsing
  • PCI-compliant infrastructure for payments
  • Secure servers with restricted access

We never store or see your full card details. Transactions are handled by Shopify or trusted processors (e.g., Tabby). While we apply safeguards, no method is 100% foolproof; you acknowledge providing information at your discretion.

5. Data Sharing & Disclosure

We do not sell or rent your personal data. We share only when necessary to:

  • Deliver via our logistics partner Quiqup
  • Process payments through secure third parties
  • Perform analytics (e.g., Google Analytics, Meta Pixel)
  • Fulfill legal obligations

6. Messaging Platforms & Social Media

If you engage with us on WhatsApp, Instagram, or similar platforms, your data is handled with care. However, these platforms have their own privacy policies beyond our control.

7. Cookies & Analytics Tools

We use cookies and tracking tools to improve site performance, understand interactions, and provide a smoother experience. You may disable cookies, though some features may not work properly.

8. Data Retention

We retain your data only as long as necessary to complete orders, meet obligations, and prevent fraud. You may request deletion, subject to legal exceptions.

9. Your Rights

  • Access your personal data
  • Request corrections or updates
  • Request deletion or restrict processing (within limits)
  • Withdraw consent for marketing anytime

Contact: info@aradah.com

10. Data Breach Notification

If a breach impacts your data, we will act immediately to contain it and notify you per applicable law.

11. International Data Transfers

By using our Site, you consent to your data being stored on Shopify or affiliates’ servers, possibly outside your country.

12. Liability Disclaimer

We are not responsible for:

  • Unauthorized access due to events beyond our control (e.g., cyberattacks)
  • Data loss from your negligence (e.g., shared logins, public Wi-Fi)
  • Failures of third-party platforms or services

13. Arabic Translation Disclaimer

If this Privacy Policy is translated into Arabic or other languages, the English version prevails in case of discrepancy.

14. Contact Us

Email: info@aradah.com

Business Name: Aradah Atelier

Location: United Arab Emirates (Online-Based)

Website: www.aradah.com

Your privacy is treated with the same care and precision as every piece we create.