Privacy Policy
This Privacy Policy outlines how Aradah Atelier ("Aradah", "we", "us", or "our") collects, uses, stores, and protects your personal data when you visit or shop at [www.aradah.com] (the “Site”).
By using our Site, you agree to the practices outlined below. We reserve the right to modify this Privacy Policy at any time. Continued use of the Site after changes indicates your acceptance of the updated terms.
1. Information We Collect
We may collect and process the following categories of data:
a. Personally Identifiable Information (PII):
• Name, billing/shipping address, email, phone number
• Payment details (processed via secure third-party gateways)
• Measurement details submitted for customized orders
b. Technical & Usage Data:
• IP address, browser type, device information
• Session details, page views, and site interactions
c. Communication & Marketing Preferences:
• Information from emails, contact forms, WhatsApp, Instagram, or live chat
• Opt-in status for promotional content
Note: We do not knowingly collect data from individuals under the age of 18. If we discover such information has been submitted, we will delete it immediately.
2. Purpose of Data Collection
We collect personal data solely to:
• Fulfill and process your orders efficiently
• Respond to your inquiries or service requests
• Improve your experience on our Site
• Fulfill legal and financial obligations
• Send promotional content only with your consent
We never collect or use more information than necessary.
3. Legal Basis for Processing
We process your data lawfully based on:
• Your consent (e.g., for marketing)
• Fulfillment of a contract (e.g., product orders)
• Legal obligations (e.g., tax reporting)
• Our legitimate interest in operating a safe, effective business
4. Data Security & Storage
Your data is securely stored using Shopify Inc. as our platform, which uses:
• SSL encryption for secure browsing
• PCI-compliant infrastructure for payment processing
• Secure servers with controlled access
We never store or see your full payment card details. All transactions are handled by Shopify or trusted payment processors such as Tabby & Tamara.
We apply strong administrative, technical, and physical security measures to protect your data. However, no method is 100% foolproof. You acknowledge that you provide your information at your own discretion.
5. Data Sharing & Disclosure
We do not sell or rent your personal data to anyone. We only share your information when necessary to:
• Deliver your order via our logistics partner Quiqup
• Process payments using secure third-party services
• Perform analytics through tools like Google Analytics or Meta Pixel
• Fulfill legal obligations if required by law or authority
All service providers we work with are contractually obligated to keep your information confidential and secure.
6. Messaging Platforms & Social Media
If you engage with us through WhatsApp, Instagram, or similar platforms, your data is treated with care and confidentiality. However, these platforms have their own privacy policies and are outside our control. Please use them at your own discretion.
7. Cookies & Analytics Tools
We use cookies and third-party tracking tools to:
• Improve website performance
• Understand how users interact with our content
• Offer a smoother and personalized experience
You may choose to disable cookies in your browser settings. Please note that some features of the Site may not function properly without them.
8. Data Retention
We retain your data only for as long as necessary to:
• Complete your orders and provide support
• Meet legal, tax, and business obligations
• Resolve disputes or protect against fraudulent activity
You may request that we delete your personal data at any time, subject to exceptions based on legal or contractual obligations.
9. Your Rights
You have the right to:
• Access your personal data
• Request corrections or updates
• Request deletion or restrict processing (within legal limits)
• Withdraw consent for marketing at any time
To exercise your rights, email us at info@aradah.com. We may verify your identity before fulfilling any request to protect your account.
10. Data Breach Notification
In the unlikely event of a data breach that may impact your personal data, we will take immediate steps to contain the breach and notify you in accordance with applicable regulations.
11. International Data Transfers
By using our Site, you consent to your data being transferred to and stored on servers operated by Shopify or affiliated services outside your country of residence. These servers may be located in jurisdictions with different data protection laws than yours.
12. Liability Disclaimer
While we take every reasonable step to secure your information, Aradah Atelier is not responsible for:
• Unauthorized access caused by events beyond our control (e.g., cyberattacks, third-party breaches)
• Loss of data due to your negligence (e.g., sharing login info or using public networks)
• Failures in third-party platforms or services used to facilitate your transaction
Your use of our Site and your data submission is voluntary and at your own risk. By shopping with us, you agree to these limitations.
13. Arabic Translation Disclaimer (if applicable)
If this Privacy Policy is translated into Arabic or other languages, the English version shall prevail in the event of any discrepancy.
14. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:
Email: info@aradah.com
Business Name: Aradah Atelier
Location: United Arab Emirates (Online-Based)
Website: www.aradah.com